Return & Refund Policy
This policy explains the cancellation and refund terms applicable to payments made for ShopProfile services.
Last updated: October 2026
Important Refund Information
If you request cancellation within 12 hours of making a payment, you may receive a refund of 50% of the amount paid, subject to the terms described below. Payments are non-refundable after 24 hours.
Refund Timeline
Refund eligibility depends on the time elapsed from the successful payment.
Within 12 Hours
If you request cancellation within 12 hours of payment, 50% of the payment amount may be refunded.
12–24 Hours
Cancellation requests made after 12 hours are not eligible for the standard 50% refund.
After 24 Hours
Cancellation or refund requests made after 24 hours are not eligible for a refund.
1. Refund Eligibility
ShopProfile provides digital services and subscriptions. Once a service has been purchased, cancellation and refund eligibility depends on the time at which the refund request is submitted.
Refund requests submitted within 12 hours of payment may qualify for a 50% refund.
Refund requests submitted after 12 hours and before 24 hours are not eligible for the standard 50% refund.
Refund requests submitted after 24 hours are not eligible for a refund.
2. How to Request a Refund
To request a refund, contact ShopProfile support as soon as possible after the payment. Your request should include the information necessary to identify the transaction.
Please provide:
- • Name associated with the account
- • Registered email address
- • Payment or transaction reference
- • Date and approximate time of payment
- • Reason for the cancellation request
3. Refund Processing Time
Once a refund is approved, ShopProfile will initiate the refund through the applicable payment method.
1–7 Business Days
Approved refunds may take approximately 1–7 business days to appear in your original payment method or bank account, depending on the payment provider or financial institution.
4. Non-Refundable Payments
Payments for ShopProfile services are generally non-refundable after the applicable refund period has expired. After 24 hours from the successful payment, refund requests will not normally be accepted.
5. Duplicate Payments
If you believe you have been charged more than once for the same transaction, please contact support with the relevant payment references. Duplicate-payment cases may be reviewed separately.
6. Payment Provider Delays
Once ShopProfile initiates an approved refund, the time required for the amount to reach your account may depend on your bank, card issuer, UPI provider or other payment service provider. ShopProfile does not control processing times imposed by third-party payment providers.
7. Changes to This Policy
ShopProfile may update this Return & Refund Policy from time to time. Any updated version will be published on this page with a revised effective or update date.
8. Contact Us
If you have questions about a payment, cancellation or refund, please contact our support team.
Contact SupportPlease note: Refund eligibility is determined based on the time of the refund request relative to the successful payment time. Please keep your payment confirmation or transaction reference for any refund enquiry.
Have a question about your payment?
Our support team can help you with payment and refund-related questions.