Frequently Asked Questions

ShopProfile is a digital platform that allows businesses and shop owners to create an online business profile, showcase products or services, share business information and provide customers with a simple digital link or QR code.

Unless specifically stated otherwise, ShopProfile provides the digital platform and profile/catalog tools. Products, services, prices, availability, descriptions and other business information displayed by individual users are provided by those users or businesses. Customers should verify the relevant seller or service provider before making a purchase or transaction.

ShopProfile does not independently guarantee the quality, legality, availability, pricing or performance of products or services listed by independent businesses. Users are responsible for ensuring that their listings and business activities comply with applicable Indian laws and regulations.

Individuals or businesses who are legally permitted to use the service may create an account, subject to ShopProfile's Terms & Conditions and applicable laws.

Yes. Users are responsible for providing accurate, current and lawful information about their business, products, services, contact details, prices and other information published on their profile.

You should only upload or publish content that you have the legal right or permission to use. Users are responsible for copyright, trademark, privacy, publicity and other rights relating to content they upload.

Yes. ShopProfile may restrict, suspend or remove content or accounts where permitted under its Terms & Conditions, including where content appears unlawful, misleading, fraudulent, abusive, infringing or otherwise violates platform rules or applicable law.

A ShopProfile profile may provide information and contact options, but the exact transaction flow depends on the features enabled on the platform. Unless ShopProfile expressly acts as the seller or payment intermediary for a particular transaction, customers should deal directly with the relevant business for orders, delivery, product quality, service performance and refunds.

The business or user who publishes the listing is responsible for ensuring that the information is accurate and not misleading, subject to the applicable law and the particular role ShopProfile has in the transaction.

You can report the profile or listing to ShopProfile through the available support or reporting channel. Please provide the profile URL, relevant listing details and a clear description of the concern so that it can be reviewed.

No. Users must not use ShopProfile to advertise, promote, sell or facilitate unlawful goods or services or content prohibited by applicable Indian law or ShopProfile's Terms & Conditions.

Refund eligibility depends on the applicable ShopProfile refund policy and the nature of the payment. Please read the Return & Refund Policy before making a payment.

For eligible ShopProfile app or subscription payments, the applicable refund terms are described in the Return & Refund Policy. Any refund is subject to the conditions stated in that policy, applicable payment-provider rules and applicable law.

Once a refund is approved, the time taken for the amount to reach the original payment method may depend on the payment provider, bank or card issuer. ShopProfile's stated refund-processing period should be read together with the payment provider's processing timelines.

If you believe you have been charged more than once for the same ShopProfile service, contact support with the transaction details. The payment records can then be reviewed and any eligible duplicate-payment refund can be processed according to the applicable policy.

ShopProfile may collect and process personal information required to provide accounts, digital profiles, customer communication, payments, security and other platform services. The details of such processing are described in the Privacy Policy.

ShopProfile should not describe personal information as being sold unless its actual business practices and legal arrangements support such a statement. Personal information should be handled according to the platform's Privacy Policy and applicable Indian data-protection requirements.

Subject to applicable law and the platform's Privacy Policy, users may contact ShopProfile regarding questions or requests concerning their personal information.

Payment information may be processed through third-party payment providers depending on the payment method used. ShopProfile should only state that payment data is stored by ShopProfile if that is actually how the payment system has been implemented.

A digital profile or listing should not automatically be treated as a government-certified, licensed or independently verified business unless ShopProfile specifically states that verification has occurred. Users should independently verify licences, registrations, identity and other credentials where required.

Yes. Businesses and users are responsible for complying with laws applicable to their activities, including requirements relating to consumer protection, taxation, licences, product or service regulations, intellectual property, privacy and advertising, where applicable.

No. ShopProfile must not be used to facilitate unlawful activities, fraud, impersonation, harassment, prohibited goods or services, infringement of intellectual-property rights, misleading advertisements or other activities prohibited by law or the platform's Terms & Conditions.

ShopProfile may review the relevant content or account and take action as required by applicable law, valid legal process or its platform policies. Depending on the circumstances, this may include restricting, removing or disabling access to content or an account.

Contact ShopProfile support with the profile or listing URL, relevant screenshots or information and a description of the issue. ShopProfile can review the report and take action where appropriate.

For general support and complaints, contact ShopProfile through the official Contact page or the support email address published on the website.

The FAQ provides general information only. The complete contractual terms are available in the Terms & Conditions, Privacy Policy and Return & Refund Policy published on ShopProfile.